VenueVerdict Gold awarded to Ashton Gate
Ashton Gate Stadium has once again achieved the prestigious VenueVerdict Gold Accreditation.
VenueVerdict is the only accreditation programme determined entirely by the voice of the customer and based on the meeting experience.
Ashton Gate’s Gold Standard Accreditation, which was also accredited to the venue last quarter, is given to those properties recording a twelve-month Net Promoter Score of +70 or higher from Business Event Host responses in the twelve-month period January 2019 to December 2019.
Furthermore, each twelve-month period requires 40+ responses with at least ten responses per calendar quarter, or 50+ responses with at least ten responses in three calendar quarters and at least one response in the remaining calendar quarter.
Jenny Hutchinson, Ashton Gate Head of Venue and Events said; “To have achieved our second VenueVerdict Gold Standard Accreditation is an incredible accomplishment and demonstrates our continued commitment to delivering outstanding customer service.
“We are proud to be one of only two venues in Bristol to have achieved the Gold Standard Accreditation.”
The VenueVerdict Accreditation contributes to a strong winter season here at the Stadium, having recently been awarded the Stadium Business, Operations Team of the Year Award.
Hutchinson continued; “This award is another fantastic milestone for us as it recognises our hard work and commitment, to providing first class service and facilities from all of our internal teams.”